Practical Tools for Delivering Results Through Obsessive Customer Support
“Leadership requires a mindset of obsessive customer support, which begins with developing your employees and team.” – Larry Wyche
The line Shirt Off Our Backs; Boots Off Our Feet is more than just a saying to Larry and John. It is a way of life that carries over into their professional worlds and will be the very basis of this Masterclass.
Larry Wyche, Lieutenant General and John Carmichael, Colonel, both retired United States Army, have combined for over 50 years of practical and hands-on leadership experience. From leading thousands of soldiers on the front lines too overseeing large industrial operations, customer obsession was and still is an obsession. Why? Because in their line of work, a misstep for them meant lives were lost, and they take the same approach now that they are in the corporate and business world.
In this one-day intensive Leadership Masterclass, they will share what they learned about leadership, business, team building, problem solving, and dealing with volatility, uncertainty, ambiguity and complexity in a world that we know little is for sure. They have many experiences and stories to tell that will make you a better leader. The Leadership Masterclass will also include several meaningful and fun leadership exercises.
This Leadership Masterclass will make you a better leader and arm you with the tools to go make a positive difference in your organization while developing the ones you lead. Attend this Leadership Masterclass and equip yourself with the tools, techniques, ideas and insights required to be a significantly more effective leader.
Larry’s experience is unparalleled - as the Deputy Commanding General of the United States Army Materiel Command (the second highest ranked logistician and supply chain leader in the Army), he has done it all from global transportation and distribution, manufacturing, research and development to procurement. Larry presided over the day-to-day operations, employing a workforce of over 120,000 civilians, Department of Defense (DoD) personnel and soldiers. His reach included a presence or economic impact in all 50 states and 152 countries. During his deployment in Afghanistan, Larry served as the senior logistician and supply chain expert in the country.
Leaders are not made in a day. It’s a journey and a choice to be the leader you want to be. This is only possible by realizing your own potential and leveraging others' potential.
United States Army (Retired)
United States Army (Retired)
Who will attend?
Learning and Development practitioners responsible for leadership development
Organizational Development practitioners responsible for facilitating change
Human Resources Directors
Senior managers and executives
Newly appointed senior managers and executives
Key learning outcomes:
Understand what we want leaders to be and do
Learn to lead with confidence
Learn how to communicate clear and concise intent
Learn how to be a better problem solver
Learn the process of how to make well informed business recommendations with confidence
Learn how to navigate through uncertainty and get results
Understand how to develop a high-performance team environment
Understand your value and potential to the organization
Why should you attend?
Learn from the best of the best
The masterclass experts have over 50 years of practical and hands on leadership experience
Walk away with leadership tools that will continue your personal growth in your leadership journey
Differentiate yourself as a leader - this one-day masterclass is dynamic and highly informative and will develop your personal, team & organizational leadership skills
Learn how to be the leader others will choose to follow
Learn how to maintain the competitive edge in a changing and challenging environment
In-House Training Available
The Houston Masterclass is available as an in-house course! In-house courses are a cost-effective way to ensure your staff have the specific, focused-training required, delivered when and where you need it.
We believe in the value of learning as a team. Are you interested in bringing your leadership group for this class? We are offering a "Buy 3, Get 1 Free" promotion. Contact:firstname.lastname@example.org for more details.